Refund and Cancellation Policy:

At Atithi Artisan Crafts, we prioritize customer satisfaction and aim to provide a seamless shopping experience. To ensure clarity and transparency, we have outlined our refund and cancellation policy below:

1. Cancellation Policy:

  • Orders can be canceled within 24 hours of placement, provided the item(s) have not been dispatched from our warehouse.
  • To cancel an order, customers must contact our customer service team via email or phone with their order details.
  • Once an order has been dispatched, it cannot be canceled. In such cases, customers may opt for our return and refund process (see Refund Policy below).

2. Refund Policy:

  • We offer refunds on eligible items within 30 days of delivery.
  • To initiate a refund, customers must notify us of their intention to return the item(s) within 7 days of receiving the order.
  • The returned item(s) must be unused, in their original packaging, and in resalable condition.
  • Customers are responsible for the return shipping costs unless the item received is defective or damaged.
  • Upon receiving the returned item(s), our quality control team will inspect them to ensure they meet the return criteria.
  • Refunds will be processed within 7-10 business days of receiving the returned item(s), and the amount will be credited back to the original payment method used for the purchase.
  • Please note that shipping charges are non-refundable, and a restocking fee may apply in certain cases.

3. Exchange Policy:

  • We offer exchanges for defective or damaged items within 7 days of delivery.
  • Customers must notify us of the issue and provide photographic evidence for verification.
  • Upon approval, we will arrange for the exchange of the defective or damaged item(s) with a new replacement.
  • If the requested replacement is not available, customers may opt for a refund or store credit.

4. Non-Refundable Items:

  • Customized or personalized items are non-refundable unless they are defective or damaged.
  • Clearance or sale items are non-refundable.

5. Contact Us:

  • For any queries or assistance regarding refunds and cancellations, customers can reach out to our customer service team via email at info@atithiart.com or by calling +91 9358711002.
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